0600 300 11

Book a Kela-taxi by calling one of the following numbers

* Calls are recorded to improve the quality of service.

KELA taxi Ostrobothnia (Vasa Ulataxi)

0800 500 500

KELA taxi Ostrobothnia swedish (Vasa Ulataxi)

0800 500 600

KELA taxi Southern Ostrobothnia (Vasa Ulataxi)

0800 500 100

You can only receive reimbursement for taxi travels booked via the phone number for KELA taxis and you pay a maximum of EUR 25 as a copayment. Remember have your KELA-card or ID with you during trip.

  • Book your taxi by 2 p.m. the previous day.
  • You should book a taxi via this phone number also when you are in urgent need of a taxi.
  • You can book all the travels that you know of for the following two weeks at the same time.
  • Book the return journey at least 1 hour before the time of departure if you know the time for the return journey.
  • Give feeback KELA taxi trip Here, Choose subject “KELA”.

When making the call you should state the following information

  1. your name and personal identity code
  2. your pick-up address
  3. your destination (e.g. hospital)
  4. latest possible time of arrival at the place of treatment
  5. possible assistive devices or accompanying person
  6. phone number where you can be reached

Request a certificate on form SV 67

  • If you need a taxi for health reasons, request a certificate from the healthcare provider on form SV 67.
  • If a staff member at the place of treatment books your return journey, no certificate on form SV 67 is needed.
  • Keep any certificate issued for an individual travel for 6 months after the date of travel. We may ask for it later on.
  • Send any certificate issued for long-term use of taxi to Kela.
  • If a representative of the place of treatment books the return journey for you, you do not need any separate certificate.

You will receive an estimate of when the taxi will pick you up

If there are changes to the booking, please report them as soon as possible by calling the phone number for booking a taxi. Report any changes at the latest 2 hours before the agreed time of departure.

Show your Kela card to the driver

When you show your Kela card or ID to the driver you will receive reimbursement for the travel expenses right away and you will, at the most, pay a copayment of EUR 25 for the travel.

Familiar taxi driver

  • Certain customer categories can be granted the right to use a familiar taxi driver. More information on the entitlement to use a familiar taxi driver is available at https://www.kela.fi/web/en/familiar-taxi-driver and Kela phone 020 692 204
  • After 1 January 2022 one prerequisite for the granting of entitlement to use a familiar taxi driver is that the dispatching company that arranges taxi travels reimbursed by Kela can assign a familiar taxi driver to the customer.
  • For the possibility of entitlement to a familiar taxi driver, contact our dispatch centre for your needs.

Sensory disabilities

By contacting our order center, we will guide you through setting up an SMS ordering service.

Combination of taxi journeys reimbursed by Kela

The taxi journeys of customers using Kela taxi will be combined when possible. Combining trips also applies to regular taxi customers. However, the customer’s trips will not be combined if the health care has assessed that it is not possible due to the customer’s health condition.

Read more about combining trips on Kela’s website

Calls to the dispatch centre are recorded for quality assurance. KELA may sometimes check a transport request afterwards. The information you provide over the phone will not be used for any other purpose than as required to arrange the trip and process the reimbursement. The data controller within the meaning of the Personal Data Act is KELA.

Give Feedback

Give feeback Kela taxi trip Here, Choose subject “Kela services”.

More info at Kela pages

Transport by taxi – kela.fi

How to book a taxi – kela.fi